GENERAL CONDITIONS OF SALE:
The client accepts the conditions of sale when placing his order in “www.floristeriamallorca.com”. The buyer will not impose conditions contrary to the seller, unless they have been expressly accepted, regardless of when they have been sent to their attention. Although the buyer does not ever impose one or more of the general conditions, it does not imply that he waives his right to impose the condition or conditions later.
The sale of alcoholic beverages of any strength to minors under 18 years of age is prohibited.
When buying at www.floristeriamallorca.com the shipping costs are defined by postal code. This means that by entering the postal code in the shipping address, the system automatically generates the shipping costs for the desired area. In Mallorca florist we are not responsible for buyer errors when entering the postal code in the system, being able to claim from the buyer the difference between shipments in different areas. Or by canceling and refunding the order.
The distribution is made from 10:00 to 20:00. You can select between morning hours (from 10:00 a.m. to 2:00 p.m.), afternoon hours (4:00 p.m. to 8:00 p.m.) or indifferent hours with which you will receive the order in any of the two time zones.
ABSENCE AT HOME:
Buyers are responsible for the information they provide when they place the order: if the address is not correct, the seller is not responsible in case the order cannot be delivered.
In the event that the person to whom the order is addressed is absent from the address or place stipulated for the delivery, we give the option to re-deliver it paying an extra distribution. If you do not want this extra deal, we can contact the person to whom it is addressed so that you can pick it up at our store. If after 24 hours we have not been able to deliver the order, due to not being able to contact the customer, the company will not be responsible for any damage that may be suffered. Because it is a perishable product.
DISTRIBUTION ON WEEKENDS AND HOLIDAYS:
We distribute Saturdays, Sundays and holidays. For deliveries on Saturday afternoons and Sundays, the order must be processed before Saturday at 12:00. For the distribution of holidays, the order must be processed on the last business day before 12:00. These hours are to guarantee the availability of the products.
For orders on Saturday afternoon € 10 will be charged, checking the availability of the desired product before making the purchase.
For orders on Sunday or a holiday, € 20 will be charged, checking the availability of the desired product before making the purchase.
In case of placing an order for Saturday afternoon or holiday without checking the availability of delivery, the requested product or the delivery of holidays or Saturday afternoon we have no obligation to make the delivery. If the delivery can be made but we do not have the requested genre, we would contact the customer to suggest a change in the product for another that is in stock or make a refund of the order amount.
The products purchased at "www.floristeriamallorca.com" will be delivered within a minimum period of 12 hours, depending on the stock. Or on the requested date if it exceeds the stipulated hours.
We deliver orders with terms of less than 12 hours. But you should contact us to check availability of products and delivery.
In some products, due to the difficulty of supply, the availability of the same must be checked for the desired dates before placing the order. This type of products will have a message within the same product file stating that it is only made to order or with the minimum time of days to make the delivery.
The client can write the delivery schedule preference on the website, but if for organizational reasons it is not possible, we are not obliged to respect that schedule, although we will do our best. In any case, the customer will be previously notified of changes in the delivery schedule.
ABOUT THE PRODUCTS:
In the products made with flowers or plants, depending on the stock and season, we reserve the freedom to make variations of gender and colors of the same, keeping exactly the same price and quality with the design as similar as possible to the product chosen by the client.
The products included in the accessories sections are only sold accompanying our flower arrangements. To be able to exclusively send products from the accessories section, you have to make a purchase of more than € 50 without including shipping costs. In the case of not meeting these conditions, we reserve the right to cancel the order, always making the refund of the total amount of the order including shipping costs.
Your satisfaction is very important to us. If you consider that your product is defective, send an email to firstname.lastname@example.org within 24 hours with images of the product, the packaging and the explanatory labels attached to the product if you carry them. We will do our best to reach an agreement with you if the product does not meet the quality it should.uct chosen by the client.
RETURNS AND CANCELLATIONS
In accordance with the provisions of Article 45 of Law 6/96 of January 15 on the organization of retail trade, the customer may not return fresh products, if said return does not occur within 24 hours, following delivery or collection of the product. The products to be returned must not have any alteration, they must be returned as it was delivered. The cancellation or suspension of orders will always be carried out by phone or in person at our physical store, always before 24 hours in reference to the requested delivery time of the order. Justification and accreditation of both the order carried out and the person who carried it out must be presented. All orders that are affected in the cases reflected in point four of this document are canceled or suspended (FORCE MAJEURE).