GENERAL CONDITIONS OF SALE:

The client accepts the conditions of sale when placing his order in “www.floristeriamallorca.com”. The buyer will not impose conditions contrary to the seller, unless they have been expressly accepted, regardless of when they have been sent to their attention. Although the buyer does not ever impose one or more of the general conditions, it does not imply that he waives his right to impose the condition or conditions later.

The sale of alcoholic beverages of any strength to minors under 18 years of age is prohibited.

SHIPPING COSTS:

When buying at www.floristeriamallorca.com the shipping costs are defined by zip code. Which means that when you enter the postal code in the shipping address, the system automatically generates the shipping costs for the desired area. At Floristería Mallorca we are not responsible for errors made by the buyer when entering the postal code in the system, being able to claim from the buyer the difference between shipments in different areas. Or making the cancellation and refund of the order.

SHIPPING IN SPECIFIC HOURS AND OUT OF WORKING HOURS:

If you want your order to arrive at a specific time, it has an additional cost of €20, the reason for this increase is due to the fact that the delivery man has to go to the delivery area regardless of the area in which he is, thus generating some additional costs. This plus is added to the shipping costs depending on the area. And the feasibility of delivery should be consulted with the store.

Deliveries outside working hours have a bonus of €20 for each hour that passes our business hours. Example: we can make a delivery at 10:00 PM but an additional €40 is charged for exceeding two hours of our business hours. This plus is added to the shipping costs depending on the area. And the feasibility of delivery should be consulted with the store.

DISTRIBUTION:

The distribution is made from 10:00 to 20:00. You can leave us a comment about the delivery preferences of the orders taking into account that distribution is made during the following hours: morning hours (from 10:00 to 14:00), afternoon hours (16:00 to 20:00) .

ABSENCE AT HOME:

Buyers are responsible for the information they provide when placing the order: if the address is not correct, the seller is not responsible in case the order cannot be delivered.

In the event that the person to whom the order is addressed is absent from the address or place stipulated for the delivery, we give the option of re-delivering it by paying an extra delivery. If you do not want this extra distribution, we can contact the person to whom it is addressed so that they can pick it up at our store. If after 24 hours we have not been able to deliver the order, due to not being able to contact the client, the company is not responsible for any damages that may be suffered. Because it is a perishable product.

DELIVERY ON WEEKENDS AND HOLIDAYS:

We deliver Saturdays, Sundays and holidays. For Saturday afternoon and Sunday deliveries, the order must be processed before Saturday at 12:00. For the distribution of holidays, the order must be processed on the last working day before 12:00. These hours are to guarantee the availability of the products.

For orders on a Saturday afternoon, a plus of €10 will be charged, to which the shipping costs of the corresponding area will be added, and the availability of the desired product must be checked before making the purchase.

For orders on Sundays or holidays, a plus of €20 will be charged, to which the shipping costs of the corresponding area will be added, and the availability of the desired product must be checked before making the purchase.

In case of placing an order for a Saturday afternoon or a holiday without checking the availability of delivery, of the requested product or of the postage for holidays or Saturday afternoon, we are not obliged to make the delivery. If the delivery can be made but we do not have the requested item, we would contact the customer to suggest a change in the product for another that is in stock or to refund the amount of the order.

DELIVERY TIME:

The products purchased at "www.floristeriamallorca.com" will be delivered within a minimum period of 12 hours, depending on the stock. Or on the requested date if it exceeds the stipulated hours.

We deliver orders within less than 12 hours. But you must contact us to check product availability and delivery.

In some products, due to the difficulty of supplying, the availability of the same for the desired dates must be consulted before placing the order. This type of product will have a message within the same product sheet indicating that it is only made to order or with the minimum time of days to make the delivery.

The client can write on the web the preferred delivery schedule, but if for organizational reasons or for circumstances beyond the company, either due to traffic difficulties or breakdowns, it is not possible for us, we are not obliged to respect that schedule, although we will do our best. In any case, the client will be notified in advance of the changes in the delivery schedule.

The delivery schedules include morning hours and afternoon hours.

Morning hours from 10 a.m. to 2 p.m.

Afternoon hours from 4:00 p.m. to 8:00 p.m.

 

ABOUT THE PRODUCTS:

In the products made with flowers or plants, depending on the stock and season, we reserve the freedom to make variations of gender and colors of the same, keeping exactly the same price and quality with the design as similar as possible to the product chosen by the client.

The products included in the accessories sections are only sold accompanying our flower arrangements. To be able to exclusively send products from the accessories section, you have to make a purchase of more than € 50 without including shipping costs. In the case of not meeting these conditions, we reserve the right to cancel the order, always making the refund of the total amount of the order including shipping costs.

CLAIMS:

Your satisfaction is very important to us. If you consider that your product is defective, send an email to info@floristeriamallorca.com within 24 hours with images of the product, the packaging and the explanatory labels attached to the product if you carry them. We will do our best to reach an agreement with you if the product does not meet the quality it should.uct chosen by the client.

RETURNS AND CANCELLATIONS

In accordance with the provisions of Article 45 of Law 6/96 of January 15 on the organization of retail trade, the customer may not return fresh products, if said return does not occur within 24 hours, following delivery or collection of the product. The products to be returned must not have any alteration, they must be returned as it was delivered. The cancellation or suspension of orders will always be carried out by phone or in person at our physical store, always before 24 hours in reference to the requested delivery time of the order. Justification and accreditation of both the order carried out and the person who carried it out must be presented. All orders that are affected in the cases reflected in point four of this document are canceled or suspended (FORCE MAJEURE).

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