GENERAL CONDITIONS OF SALE:

The customer accepts the conditions of sale when placing his order in "www.floristeriamallorca.com". The buyer will not impose conditions contrary to the seller, unless they have been expressly accepted, regardless of when they have been sent to his attention. Even if the buyer did not impose one or more of the general conditions, it does not imply that he waives his right to impose the condition or conditions later.

The sale of alcoholic beverages of any graduation to minors under 18 years of age is prohibited.

SHIPPING COSTS:

When buying at www.floristeriamallorca.com we have three delivery options for our products:

Distribution in Palma de Mallorca, has a cost of € 6 and will be distributed in all neighborhoods that correspond to the city of Palma within the established time.

Distribution of villages, has a cost of € 10 and the distribution is made in any town or city of Mallorca within the established time.

Pick-up at the store, there is no delivery cost and it can be collected at the time established in the order.

DISTRIBUTION:

The cast takes place from 10:00 to 20:00. You can select between morning hours (from 10:00 a.m. to 2:00 p.m.), afternoon hours (4:00 p.m. to 8:00 p.m.) or indifferent times, so you will receive the order in any of the two time slots.

ABSENCE IN THE DOMICILE:

Buyers are responsible for the information they provide when they place the order: if the address is not correct, the seller is not responsible in case the order can not be delivered.

In the event that the person to whom the order is addressed is absent from the address or place stipulated for the distribution, we give the option to return it by paying an extra € 6 if it is within Palma or € 10 if it is it's about any other town in Mallorca. In case of not wanting this extra deal we can get in touch with the person to whom it is addressed so that you can pick it up in our store. If after 24 hours we have not been able to deliver the order, for not being able to contact the client the company does not take care of the damages that may suffer. Because it is a perishable product.

DISTRIBUTION IN WEEKENDS AND FESTIVALS:

We distribute Saturdays, Sundays and holidays. For deliveries on Saturday afternoons and Sundays, the order must be processed before Saturday at 12:00. For the distribution of holidays, the order must be processed on the last working day before 12:00. These schedules are to guarantee the availability of the products.

For orders on Saturday afternoon will be charged € 10, having to check the availability of the desired product before making the purchase.

For orders on Sundays or public holidays, € 20 will be charged, and the availability of the desired product must be checked before making the purchase.

In case of placing an order for Saturday afternoon or holiday without consulting the availability of delivery, the requested product or the holiday weekends or Saturday afternoon we have no obligation to make the delivery. If the delivery can be made but we do not have the requested gender we would contact the customer to suggest a change in the product for another that is in stock or return the amount of the order.

DELIVERY TIME:

The products purchased in "www.floristeriamallorca.com" will be delivered in a minimum period of 12 hours, depending on the stock. Or on the requested date if it exceeds the stipulated hours.

We deliver orders with terms of less than 12 hours. But you must contact us to check product availability and delivery.

In some products due to the difficulty of the supply should be consulted the availability of the same for the desired dates before placing the order. This type of product will have a message inside the same product file indicating that it is only made by order or with the minimum time of days to make the delivery.

The client can leave the distribution schedule preference on the web, but if for organizational reasons it is not possible we are not obliged to respect that schedule, although we will do everything possible. In any case, the client will be notified in advance of the changes in the distribution schedule.

CLAIMS:

Your satisfaction is very important to us. If you consider that your product is defective, send an email to info@floristeriamallorca.com within 24 hours with images of the product, the packaging and the explanatory labels attached to the product if it bears them. We will do everything on our part to reach an agreement with you if the product does not meet the quality it should.

 

ABOUT THE PRODUCTS:

In the products made with flowers or plants, depending on the stock and season, we reserve the freedom to make gender variations, maintaining exactly the same price and quality with the design as similar as possible to the product chosen by the client.

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